Privacy Policy

Effective date: February 23, 2026

This policy explains how EarlFlow collects, uses, and shares information when you use our website, application, and related services.

Information we collect

• Account and workspace details such as name, email, and organization metadata.
• Integration data imported from connected providers, including ad, order, and product signals.
• Usage and technical telemetry needed for reliability, debugging, and support.
• Communication content when you contact support, sales, or success teams.

How we use information

• Operate, secure, and improve the EarlFlow platform.
• Deliver onboarding, support, and service communications.
• Run data sync and analytics workflows requested by authorized users.
• Detect abuse, prevent fraud, and enforce our terms.

Cookies and session data

• We use authentication and session cookies to keep users signed in and to scope access by workspace.
• Session, access, and refresh tokens are issued with secure cookie controls (including HttpOnly and SameSite settings in supported environments).
• We may store limited client-side preferences to improve product usability.

Data sharing

• We do not sell customer data.
• We share data with service providers that support hosting, infrastructure, security, and operational communications.
• We may disclose information when required by law, legal process, or to protect rights, safety, and platform integrity.

Security and isolation

• Integration credentials and tokens are encrypted at rest using modern cryptography.
• Data is processed in workspace-scoped tenancy boundaries.
• Access is limited to authorized users and operational personnel with legitimate need.

Retention and rights

We retain information for as long as needed to provide the service, satisfy legal obligations, resolve disputes, and enforce agreements. You may request access, correction, or deletion of personal data by contacting us.

Policy updates

We may update this policy from time to time. If updates are material, we will revise the effective date and provide appropriate notice.

Contact

For privacy questions, email privacy@earlflow.com.